Frequently Asked Questions
Q: I need help with my scale?
A: If you have any queries about pocket scales or electronic scales please email us via the ‘Contact’ section of the website.
Q: I have changed my mind and would like to return my item. Is this possible?
A: You can return any of our digital scales within 14 days of purchase. The item you are returning must be unused and in its original packing and in re-sellable condition. Postage costs back to us are to be paid by you unless the item is faulty.
Q: How secure is your checkout process? I have always been a bit skeptical about purchasing on-line.
A: At the moment we only use PAYPAL and STRIPE as methods of payment. Please visit www.paypal.co.uk and https://www.stripe.com/docs/security for more information. This is the safest way for on-line transactions.
Q: What do you do with my details?
A: We do not share the personal details of our customers with any 3rd parties. What’s more, is that since you are using PAYPAL or STRIPE to make your payment, we do not get your payment details and these are not stored with us.
Q: How long will you take in sending my scales?
A: In most circumstances, any order placed before 12pm is shipped the same day by your selected method of delivery. For more accurate information use the contact form to ask us more about delivery time frames.
Q: Will you deliver to a different address to the billing address?
A: Yes. During checkout you will be given options by the payment provider you have chosen.
Q: Can you deliver my scale at a particular time?
A: Sorry, we use RoyalMail or other couriers to deliver your products and thus cannot guarantee a delivery time.
Q: It looks like my item may have been damaged during transit. What can I do?
A: It is important that you check for any damage caused by delivery. For example, if the box or packaging is damaged in any way, or if it looks as though it has been interfered with. You will need to write this down on the courier’s sheet, which you sign. We can then receive or replace an item by ensuring the courier company accepts liability for the damage it has caused. If no note is made, it is unlikely that we will be able to replace your digital pocket scales.
Q: There is a problem with my scale. What should I do?
A: You need to let us know in writing about your problem. We understand that not everybody gets to open and check the product upon receipt. For this reason we allow you 72 hours from the time you receive your scale.
Q: What should I do if nothing arrives?
A: Please tell us within 5 days of when the item should have been delivered. We will be unable to rectify the situation if you leave it longer than this.
Q: What do I do if the digital scale is damaged?
A: Please contact us immediately and we will resolve your issue.
Q: How long do you take to refund or replace an item?
A: We normally take 2-5 working days from receipt of the returned item to issue a credit or to send a replacement. Refunds may take longer than this to appear on your statement.
Q: What should I do if I am sent the wrong electronic scale?
A: Please contact us straight away and we will the resolve the issue.
Q: What happens if my digital scale breaks during the Warranty Period?
A: If your digital scale breaks whilst it still under guarantee, we will repair or replace it.
Q: Do I need to label a returns package with a REFERENCE number?
A: To receive a speedy refund or for us to promptly replace your item you will need to label returns packages with reference details provided by us. Please include full details on the package itself and enclose copies of all invoices with the returned goods.
Q: Are your digital scales reliable?
A: All of our scales are manufactured to the strict ISO 9001:2000 standard. The ISO (International Organisation of Standardization) is a non-governmental organisation of national standards institutes of 146 countries. Our conformity to the International Standards provides assurance about our quality, safety and reliability.